You didn't plan to end up in Operations. Neither did most of us.
Operations professionals seldom spring up from intentional or calculated educational and work...
What If Your Company Had an Operating System?
Here's a question I've been sitting with for a while: if you asked your leadership team right now —...
Why Customer Success Operations Is the Most Underbuilt Function in Most Companies
Customer Success has had a bit of a moment over the last few years. Almost every SaaS company has a...
Your CRM Is Lying to You (And It's Probably Your Fault)
Either you know someone or are someone who lets the CRM get bad. But let's be honest, it was...
The Pipeline Review You Keep Skipping Is Why Your Quarter Is Broken
Every RevOps person I've ever talked to has said some version of the same thing: "We know what the...
Your Forecast Is Only as Good as the Process Behind It
I used to work somewhere that did the forecast in a Google Sheet that lived in a folder called "OLD...