You didn't plan to end up in Operations. Neither did most of us.
Operations professionals seldom spring up from intentional or calculated educational and work...
What If Your Company Had an Operating System?
Here's a question I've been sitting with for a while: if you asked your leadership team right now —...
GTM Ops: Your Launch Plan Exists. It's Just Not Written Down.
Most GTM failures I've seen weren't failures of strategy. The strategy was usually fine. The...
People Ops Is Just Operations. It Happens to Involve Humans.
There's still a version of People Ops in a lot of companies that is basically HR paperwork plus a...
Why Customer Success Operations Is the Most Underbuilt Function in Most Companies
Customer Success has had a bit of a moment over the last few years. Almost every SaaS company has a...
Your CRM Is Lying to You (And It's Probably Your Fault)
Either you know someone or are someone who lets the CRM get bad. But let's be honest, it was...
Why Deals Die in the Negotiation Stage (And How an Approval Process Stops It)
There's a version of this that has happened at almost every company I've worked at or talked to. A...
The Pipeline Review You Keep Skipping Is Why Your Quarter Is Broken
Every RevOps person I've ever talked to has said some version of the same thing: "We know what the...
The QBR Prep That Takes Four Weeks (Because One Week Is Always a Disaster)
I have been part of exactly two kinds of quarterly business reviews in my career. The first kind:...
Your Forecast Is Only as Good as the Process Behind It
I used to work somewhere that did the forecast in a Google Sheet that lived in a folder called "OLD...